ChatGPT experienced a service disruption affecting thousands of users across the United States on Tuesday, with outage monitoring platform Downdetector recording a sharp spike in complaints during the afternoon hours.
As of 03:25 pm Eastern Time, more than 12,000 individual incident reports had been logged on Downdetector, indicating problems with access to the chatbot. The platform aggregates real-time feedback from users along with data from multiple monitoring sources to identify service interruptions.
Users report access and performance issues
The reports reflected difficulties in accessing ChatGPT and disruptions in normal usage, suggesting a widespread issue rather than isolated technical faults. Downdetector’s data showed a concentrated rise in reports within a short time frame, pointing to a sudden outage rather than a gradual slowdown.
ChatGPT is widely used in the United States for a range of purposes, including professional research, education support, software assistance, and general information queries. Any service disruption, therefore, has immediate visibility, particularly during peak usage hours.
Limited official communication at the time of the outage
At the time the outage data was recorded, there was no official statement detailing the cause or expected resolution timeline. Downdetector’s role is limited to tracking and visualising user-reported issues and does not provide technical explanations for outages.
The platform’s incident count is based on user submissions and other publicly available signals, which typically rise sharply during large-scale service disruptions before tapering off once services stabilise.
Broader context of digital service reliability
Temporary outages affecting widely used digital platforms are not uncommon and are often resolved without prolonged downtime. However, the scale of Tuesday’s reports underscores the dependence on AI-driven tools such as ChatGPT in daily workflows.
The incident adds to a growing focus on the resilience and reliability of cloud-based services, particularly those with large user bases across multiple sectors.
No further details were available at the time of reporting regarding the duration of the outage or steps taken to restore full service.
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